Eyebrow and lash treatments are safe to have during pregnancy, however for any chemical based treatments we recommend having after your first trimester and we also strongly advise having a patch test for the chemicals before you proceed with the treatment.

It is vital that you mention any health condition before you proceed with any treatments so that the therapist is aware and can advise of any precautions to take.

The policy in the UK is that anyone under the age of 16 years is classed as a minor and requires parental guidance and approval before a treatment can be conducted.

Please note all our treatments MUST be paid for in advance. You can book everything ONLINE.

Without a payment your appointment will not be booked or confirmed.

All appointments are subject to a 25% Booking fee. In the event that you are unable to go ahead with your treatment and ask for the treatment amount to be refunded, we will refund you the amount you paid less a 25% booking fee. You agree to this policy at the time of booking. 

If you are unwell or experience covid symptoms we kindly request that you do not attend your appointment and follow the current government guidelines. Your treatment will be rescheduled to another day.

We accept most major debit/credit cards, including American Express.

We DO NOT accept Cheques.

At Boudoir Lashes we offer a grace period of 7 days prior to your appointment for you to make any changes. We do not offer refunds on treatments, all payments are kept on file and allocated as credit onto your account for you to use upto six months from the date of your original booking. Any time past this you will lose your credit. By booking with us you agree to this policy. If you have any questions please contact us BEFORE you book your appointment. In the event that you are unable to have a treatment due to medical reasons we will require a medical note to confirm this. Upon receipt we will refund your booking less a 25% booking fee. 

Failure to give this notice time will result in you losing the value of your appointment; this includes appointments bought as part of a package or group.

Discounted treatments and offers are non-exchangeable and non-refundable even if requested outside of our 7 day cancellation policy.

We reserve the right to change our prices and terms and conditions without warning, if you have a credit on file and our prices have changed you will need to pay the difference.

Please arrive 15 minutes prior to your appointment, if you are a first time client you will be asked to fill out a brief consultation form prior to your treatment.

Please ensure you follow the prep to the letter prior to your appointment. any time taken to remove your makeup will be part of your appointment.

If you are late for your appointment your treatment may be shortened in consideration to the next client.

Certain treatments may require a patch test in advance to your appointment, please contact us to arrange this. We will not be held liable for any complications should you choose not to have a patch test.

Please ensure that you’ve booked your appointment at the right TIME, DATE and LOCATION. The oness is on you to ensure you have the right appointment. If you book the wrong DATE / TIME / LOCATION we are not liable and you will forfeit the total cost of your booking. All details will be in your confirmation email so please ensure the details are correct. 

Appointments made at Harvey Nichols carry the same policy and are exempt from the store policy. Discounted / Special Offer treatments are EXEMPT from this cancellation policy and are non-exchangeable and non-refundable. So please ensure you keep your appointment as there will be no exceptions. If you cancel your appointment and it falls outside of our cancellation / reschedule policy we will release your appointment so that another person is able to book in. If we manage to fill the slot to the same amount /value or greater we'll either allocate the credit onto your account or reschedule your appointment to closest date / time that we can.  

We understand that sometimes you are unable to escape your children but need some R&R! However, we ask you to refrain from bringing them to your appointment as we are not liable for their care during your treatment.

 We keep many sharp objects and chemical products for professional use, for your own child’s safety and in consideration to our other clients present.

Should you choose to bring your child to your appointment we may refuse to perform your treatment under these circumstances.